Important Fragrance Info

How do I order samples?

Our samples sizes are our 1 oz. sizes which are purchased online. When you click on the fragrance name, you will be presented with the available optons, among which will be the different sizes. Our oils come in 1, 2, 4, 8, 16 oz. on up. To order the sample sized 1 oz. fragrance oil, just select the appropriate box and add the item to your cart. You can also upgrade your sample size accordingly. To offset the inconvenience of having to "order" samples, we do have a program where every $75 spent entitles you to 4 free 1 oz. SOS samples. That way you can see what other oils you may find suitable to you without having to pay for them.

Why are you suggesting I buy sample sizes first?

Fragrance oils come in all concentrations, can be used for hundreds of applications, and vary from company to company. For these very reasons, it is of utmost importance to purchase sample sizes prior to purchasing larger sizes. Purchasing test sizes ensure the following:

1) That the fragrance is what you expect. Even vanillas vary from company to company.

2) That the strength is what you expect. We have three concentrations so it is up to you to figure out what strength of oil fits your needs.

3) That the fragrance oil will work in your application.

Also, many don't realize that smelling a fragrance out of the bottle (OOB) is NOT the most accurate way of determining fragrance quality or scent character.  The ONLY accurate way is to test it by one or more of the following:

Why do you not take back returns?

It is in the best interest of fragrance companies and their customers to ensure that they DO NOT accept returns as a policy. You may want to question the integrity of a company that does as they cannot guarantee the oil arrives in the same condition it left -- and therefore unusable. Any testing for purity would be far too costly. It is not uncommon for unauthorized returns to show up suddenly, where the customer had fragrance poured out, used or sold some of it and poured in other substances, only then to attempt to send it back without authorization and demand a full refund. While we do not like to think of every customer this way, fragrance companies need to be prudent and protect themselves and other consumers from this. The only way to do it is to NOT accept returns at all, unless fully authorized. This is to ensure the freshness of each fragrance oil. Authorized returns are either replaced or fully credited back to the customer, shipping included.

When is a return authorized?

If and only if it is our error AND we need it back for testing. This is extremely rare. For the most part, customers keep the oils and just receive a replacement, credit or both. With regard to companies that do take back returns UNconditionally, you may wish to question what is done with the fragrance once it is returned. It would be akin to a restaurant taking back a food item and then giving it to someone else. Even if they claim they do not, there would (and should) always be a suspicion. That is why we and many professional fragrance companies do not allow returns except under extreme situations.

Many customers have asked how Save On Scents, Inc. can guarantee customer satisfaction while not accepting returns. Ensuring customer satisfaction doesn't necessarily mean that we must take back fragrance oils. There are other ways of compensation, a replacement, credit, or both. However, if an oil was not sampled prior to ordering larger sizes, then the liablility falls back to the customer. So always remember to Test! Test! Test! We know you work hard for your money, so protect yourself and spend it on something you are sure to be happy with.